Submitted: 10 Jul 2019
Accepted: 09 Nov 2019
ePublished: 30 Mar 2020
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J Educ Community Health. 2020;7: 51-58.
doi: 10.29252/jech.7.1.51

Scopus ID: 85085624441
  Abstract View: 109
  PDF Download: 23


Research Article

Model of Acceptance of E-Health Services

Mohammad Taghi Taghavifard 1 ORCID logo, Payam Hanafizadeh 1, Jahanyar Bamdad-Soofi 1, Akbar Yoosefvand 1* ORCID logo

1 Industrial Management Department, Management & Accounting Faculty, Allameh Tabataba'i University, Tehran, Iran
*Corresponding Author: Email: ayoosefvand@gmail.com


Aims: Understanding the factors that underpin the adoption of new healthcare electronic systems and services is of great importance. Therefore, the aim of the present study was to provide the model of acceptance of electronic health services by patients.

Instruments & Methods: This descriptive-correlational study was conducted on 357 patients in Tehran hospitals during 2018-2019. The subjects were selected by convenience sampling method and completed a questionnaire including demographic information and the main model structural components (audience, cerebral process, and conduit). SPSS 22 software was used for descriptive analysis of data and partial least squares method and Smart PLS 3.2.8 software were used to verify the conceptual model.

Findings: The influence of factors related to receiver of health services or audience (t=9.955), factors related to cerebral process (t=5.206) and also, factors related to conduit (t=3.350) were significant on acceptance of e-health services (p<0.05). Therefore, all relationships between model variables were confirmed.

Conclusion: The provided model of acceptance of e-health services is confirmed and based on this, one can predict the effective factors in determining the acceptance of e-health services.

Keywords: Acceptance, E-Health, Health Services
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